Cancelation Policy:

Appointment Cancellation will be accepted through our text reminder services as well as phone calls or voicemails left with the salon. Appointments that are canceled through email or social media will NOT be accepted. Any same-day cancellation or no-show for a non-chemical service will result in a $20 charge, while any same-day cancellation or no-show for a chemical service will result in a $75 charge. You will be considered a no-show if you arrive 15 minutes or more after your scheduled appointment time, or if you fail to arrive at all.

Service Adjustments: 

Your satisfaction is my top priority. I strive to give you the exact hair you desired, but if your service does not meet your expectations, please notify me within two weeks (14 days) of your original appointment. Within this timeframe, I am happy to provide a free adjustment to the color service or haircut. Please note that I do not, under any circumstances, issue refunds for services rendered. Furthermore, this guarantee only covers adjustments to the service originally requested and performed; for example, if you came in asking for a brown color, and then decide you would prefer highlights, this change in desired service is not covered under our free policy and will be considered a new, chargeable appointment. Any other request for adjustment made outside of the two-week window will also be considered a separate, additional appointment, subject to our standard service charges.

Service Policy for Minor Clients:

To maintain clear communication, establish service expectations, and verify final pricing, a parent or guardian must be present for the initial service consultation when a minor is receiving a service. The parent or guardian is responsible for payment, and their attendance ensures all details are agreed upon upfront by all parties (client, guardian, and stylist). If the parent or guardian chooses not to be present for the mandatory consultation, they forfeit the right to weigh in on or contest the service result afterward, as expectations could not be mutually established. Once the consultation is complete and the service

expectations are set, the parent or guardian is welcome to leave, and they do not need to remain for the full appointment duration.